Major Credit Cards are accepted.
It's easy to use and can be linked up to either your bank account or credit card. The site is very secure and the customer service people are very helpful.
All items are shipped in a RE Stamped 100% recycled Cotton Muslin bag or RE Stamped 100% recycled jewelry box, with lavender tissue paper and ribbon to:
All parcels are shipped via USPS or UPS with the standard insurance. If you want to upgrade your insurance you can do so at an additional charge, please contact us with instructions.
**Please allow up to 4 days before shipping for 'ready to ship' items and about 2-4 weeks for production pieces. But generally we can get it done within the second week.
We are not responsible for any lost packages. With the additional insured shipping fee you can always contact your local post office for instructions on how to file a claim for any lost or stolen parcels. In addition, please email us if you need copies of shipping recipes to include with your claim. Please ship your order to the most secure address.
You should expect to receive your order between 2-5 days once your order has shipped within the stated turnaround time as we ship every order without the Express shipping upgrade via Priority mail. We recommend adding signature confirmation to your order to ensure it safely reaches you as it confirms both to USPS and to us that your order has been received. This also means that they will not leave it at your chosen shipping destination without a signature. If you are not home, it will be taken to your local post office for pickup, or your postal worker will make another attempt to deliver the package. This varies in different states.
It has been our experience that adding insurance does not cover theft, it only covers damage due to mishandling via USPS. At this time we do not offer an insurance option for shipping, but if you feel you would like to add this as well, please communicate with us either prior to placing your order or follow up as soon as your order has been placed: firstname.lastname@example.org.
If you choose First Class mail, you can expect to receive your order between 10 days - 2 months (in extreme cases) and usually dependent on your country's custom laws, once the order has shipped within the stated turnaround time. We continue to offer First Class shipping to be able to provide a less expensive option for our valued over seas clients. However, this shipping method does not provide a tracking number. This means that once it leaves the US borders, there is no way to track where your package is.
Priority mail international also does not offer tracking services. The only way to ensure that you will be able to track your package's route is by purchasing Express shipping. This is also the only shipping option that is eligible for insurance. We are not responsible for stolen or lost packages, please use this information to make the most informed shipping choice.
Since the unfortunate terrorists attacks in France in 2015, the country has tightened up their policies regarding over seas mail. Please contact us prior to purchase so that we are able to assist you in choosing the proper method of shipping.
Every country's import taxes (and or) duty fees are different and it is your responsiblity alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping.
Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value than to these documents than what the order is actually worth.
Refunds and Exchanges
We never predict our jewelry breaking or having malfunctions. If a piece happens to break under normal wear up to 10 days after the original purchase date we will try to fix it for no charge. If we can not replace your item we will honor a 100% refund or exchange after the item has been returned.
It is part of our business ethic to always handle our clients with kindness and understanding. We will always treat you with respect and we ask that you treat us likewise.